🏆 Top Hotel Tech Products of the Year Announced

Running a hotel is hard and 2020 was the most challenging year in history.

But with every crisis comes opportunity and here at Hotel Tech Report, we've spent the last 3-months scouring the globe for the best tech products to bring your hotel back stronger than ever in 2021.

During the 3-month 2021 HotelTechAwards period, 318,466 hoteliers across 127 countries visited Hotel Tech Report and spent more than 3,000 hours contributing 10,227 verified hotel software product reviews to help you save time, make better vendor decisions and determine the best hotel tech products of the year.

HTR's community of hoteliers from the world's leading hotel companies surfaced innovative products ranging from contactless check-in solutions and next-gen guest messaging all the way to automated revenue management systems and business intelligence software.

We are excited to share with you the best hotel tech products of 2021!

View the full announcement eblast

(RESOLVED) Site Performance Issues

We are currently experiencing performance issues due to unprecedented site usage.

  • Reported: Wednesday December 9, 2020
  • Status: Error Message Issue Resolved (Actively Monitoring CPU performance), Site may still be loading slow for some users (actively working on a fix)


📣 Updates

  • DB has been migrated to larger 2XL dedicated server
  • CPU usage levels are in a healthy range and we are monitoring them closely
  • Site performance issues have been resolved
  • Data Impact: Data should still have been captured properly for things like reviews and partner recommendations even if the user encountered an error message upon pressing the 'submit' button.  If you would like HTR to manually investigate specific user contributions please reach out via the live chat and we are happy to investigate and confirm their submissions once you are able to provide the emails of the users in question

💡Issue Detail

We have increased server capacity which should temporarily resolve most issues and server capacity is now in healthy levels (see below) so the site should be back online but you may experience intermittent slow load times while we implement a more permanent fix.

We apologize for the inconvenience and are working diligently to resolve this issue ASAP.  Please note that data is still being captured and stored properly including reviews, partner recommendations and integrations despite lag or error messages users may encounter.


Winners Guide to the Final Week of the HotelTechAwards!

HotelTechAwards final week game face be like...

It's the final week of the 2021 HotelTechAwards and things are really heating up 🔥 with tons of close races!

By now you've had 13 weeks to collect as many reviews and bonus points as possible, but to help you into the final stretch we've put together a guide to help you pick up last minute bonus points and maximize your chances of winning with recommendations for each day of the final week.

  • 🗓 Tuesday December 8: Launch Your Final Review Campaign!
  • 🗓 Wednesday December 9-10: Submit Verifications for Unverified Reviews
  • 🗓 Thursday December 10: Max Out Your Partner Recommendations & Integrations
  • 🗓 Friday December 11: Make Sure Your Team Has to Completed the Company Culture Survey
  • 🗓 Monday December 14: Final Checkins and Report Card Audit
  • 🗓 Tuesday December 15: Awards End, Data Freeze & Dark Period!




🗓 Tuesday December 8-9: Launch Your Final Review Campaign!

The most successful review campaigns include at least one followup and are launched on a Tuesday or Wednesday (check best practices) so with only 7-days left, if you're going to run a final campaign--today's the day! 

🧮  Review Volume Impact & Milestones

  • Minimum review threshold: Meet the minimum review threshold in your category to make sure you aren't penalized for being under the category average
  • Customer Advocates Bonus: Get the most reviews in your category to earn the Customer Advocates Bonus
  • Geographic Reach bonus: Get 5 or more reviews from 3, 5 or 7 countries to hit Geographic Reach bonus milestones
  • Tie Breakers: In races where two companies have the same amount of points when data is exported, ties are broken based on the product with the most reviews

🚀  Resources to Boost Your Review Volume

  1. Review Campaign Best Practices
  2. Top Ways to Collect Reviews for Basic Members
  3. How to Setup Automated Review Campaigns
  4. Pre-written Copy/Paste Starter Templates
  5. How to Motivate Your Team with an Internal Contest


🗓 Wednesday December 9-10: Submit Verifications for Unverified Reviews

In most cases users verify their review simply and easily right away by clicking the verification link but in some cases a hotelier may just forget or accidentally not click the verification link.  On December 9-10 the Review Manager will be unlocked for all participants to be able to submit manual verifications for reviews that were rejected. 

👉 Click here to learn how to get unverified reviews verified




🗓 Thursday December 10: Max Out Your Partner Recommendations & Integrations

Partners are a critical part of the hotel tech stack and ecosystem and you earn bonus points for the strength of your partner ecosystem via (1) verified integrations and (2) partner recommendations

🧮  Impact & Milestones

  • Verified Integrations: Make sure to list and verify each of your integrations.  Milestone bonus points awarded when you meet the average number of integrations and when you become the most integrated product in your category
  • Partner Recommendations: Reach out to partners to request partner recommendations.  Earn bonus points when you achieve 5, 10 and 15 partner recommendations for your product

🚀  Resources to Maximize Your Partner Ecosystem Points

  1. What if a company won't verify our integration?
  2. Inviting an Unlisted Integration Partner
  3. Hotelier Reviews vs. Partner Recommendations
  4. How to get partner recommendations (copy/paste template inside)




🗓 Friday December 11: Make Sure Your Team Has to Completed the Company Culture Survey

Remember, the Company Culture bonus is awarded to companies who make the 10 Best Places to Work list and is added off-platform after data is exported.  While these bonus points are nominal, they can be MAKE OR BREAK IN CLOSE RACES!

  • If your company makes the list...you get bonus points for Company Culture
  • If your company doesn't make the list...NOTHING HAPPENS!

You have nothing to lose so its worth a chance and can be what 

👉 Click here to get the company culture survey to send to your team



🗓 Monday December 14: Final and Report Card Audit

Hopefully by now you've done everything in your power to maximize your points so today is a good day to just check your Reputation Report Card to see if there are any last minute bonus points you can still pick up for any of your products.

👉 Check Your Reputation Report Card




🗓 Tuesday December 15: Awards End, Data Freeze & Dark Period!

👉 Key Dates, Rules & Processes Leading into the Announcement of Winners

(RESOLVED) Fast Add Integrations Duplicates

Recently we rolled out the New Integrations Experience with fast add flows for integrations.

Recently with companies listing exponentially more integrations all at the same time, our infrastructure has been overloaded leading to some integrations being duplicated.

We are investigating the issue and will keep this ticket updated with latest status as we identify the problem and implement a solution.

  • Reported: Thursday December 3, 2020
  • Status: RESOLVED
  • Resolved:  12/6/20

Thanks to our 🐛 bug hunter of the day Sara @ Mews! 

If you notice any legacy duplicates please reach out via the live chat.

Final Stretch of the 2021 HotelTechAwards

On December 15th, the 2021 HotelTechAwards period comes to an end and all companies will have had a full 14-weeks (Sept 1-Dec 15) to earn as many points as possible per the competition scoring rubric.  Please note that to ensure a fair competition for all participants, the December 15th deadline is firm and final with NO EXCEPTIONS.  


Upcoming Dates to Keep in Mind

  1. ✅  December 9-10 Review Inbox Access Period
  2. 🏁  December 15: Competition Deadline
  3. 🧮  December 16-18: Analysis and Data Audit
  4. 🌚  December 21-31: Winner Determination + Go Dark Period
  5. 🤫  First week of January: Winners Notified
  6. 🥇  Tuesday January 12, 2020: Public Announcement of Winners

Learn more about what happens on December 15th after the cutoff deadline


HotelTechAwards Home Stretch FAQs

  • (Q1) Will the review manager be unlocked again to submit last minute verifications for reviews where the user didn't click the verification link?
  • (Q2) What should I be focused on leading into the final stretch of the awards?
  • (Q3) If I'm showing in 1st place in the leaderboard on December 15th @ 5pm when data is frozen does that mean I've won my category?

Check out the answers to the FAQs




Partial Reviews Displaying in Review Manager

As a way to monitor review form conversion and make sure we capture as much content as possible in the event of a reviewer having an issue with the review form we capture partial review content.

This is solely for internal monitoring purposes as these reviews cannot be published since they are (a) incomplete and (b) lack verification and approval from the user (since they did not finish the form and submit their review).

Last week when we rolled out a performance improvement to the automated review manager some partial reviews appeared as 'pending' reviews.

This issue should now be resolved but please feel free to reach out with any questions or if you are still seeing a partial review in your vendor dashboard.

We apologize for any confusion this may have caused.

Review Form Final Step Error (RESOLVED)

Last night several users reported that the final submission step on the review form was returning an error for some users.

We have investigated the issue and found the cause which was recent performance improvements that were rolled out to the review manager which introduced the issue for organic reviews.

  • 🚩  Issue reported: October 6, 2020 @ 2am PST
  • ✅  Issue resolved: October 6, 2020 @ 9am PST

NO IMPACT TO REVIEWS LEFT THAT ENCOUNTERED THE BUG

Any users that left reviews would have already completed their review (since it was only on step 3, the final submission step) and therefore their review will be published and won't be impacted.

Some Awards Participants Missing Review Manager Access (RESOLVED)

Any non-members registered in the 2021 HotelTechAwards will have 30-days of unlimited access to run unlimited campaigns (to unlimited users).

This is a new benefit for 2021 HotelTechAwards participants and gets automatically unlocked based on registration.  

  • 🐞BUG: It has been brought to our attention that the review manager tab is unlocked, but the clients tab (where you upload users) and the templates tab (where you customize your templates) are not unlocked for awards participants
  • 🚨STATUS: Our team is working on a fix for this bug (Expected/target resolution: Wednesday September 9 @ 11am PST)

HELP FOR COMPANIES IMPACTED: All non-members will get an additional week added to their 30-days access extending their access from September 30th to October 7th)

Average Satisfaction Rating Coaching Tip Not Calculating Properly (RESOLVED)

Thanks to Marvin @ RoomPriceGenie for catching a bug with the calculation for the average satisfaction rating checklist item in the new coaching tips checklist that we rolled out two days ago.  

Please note this does not impact scoring on the site or your rankings, it only impacts the average satisfaction checklist tip in the dashboard that is only vendor facing.

Reported: September 2, 2020 / Resolved: September 2, 2020 


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