Empowering the next generation of hoteliers to embrace their greatest asset, technology.
In some areas of China where Google is blocked, the review form was blocking users from leaving reviews. Therefore, HTR recently released a patch that will detect Chinese IP addresses and offer a workaround when Google Places won't load because it is blocked.
Followup with users who have been sent review requests but never left a review all at once to save time.
Please note that in order to access the Member Bot you must: (a) be logged in (b) have an active membership plan (check your member portal)
Here are a few of the topics that Member Bot can assist with:
Collect richer feedback and reviews from customers with the new built in review grader to nudge customers along to sharing more of their expertise, insight and feedback.
Get unverified reviews verified faster with self-verifications. Premium members can now utilize a new type of verifications, self verification. Self verifications mean you have to reach out to hoteliers fewer times while getting more reviews approved and verified.
Pre-fill links to run targeted campaigns to users and pre-select the products they use to reduce fields and increase conversion.
⏯Pre-filling links (in the review manager)
⏯Pre-fill links (outside of the review manager)
Followup with users who didn't leave a review after campaigns are complete without going 1-by-1. Once users complete a campaign, then what? Instead of going one by one you can now bulk select and send a mass outreach template to lots of users at once.
Feature request shout out: Michelle @ HelloShift
Filter reviews by product to save time flipping between profiles. Save time flipping between profiles to read reviews and see which products each reviewer chose to review right from the review manager and filter your reviews by product to more easily find specific reviews.
Feature request shout out: Michelle @ HelloShift
Easily sort reviews by status to see when reviews are pending, which reviews you need to respond to or to hunt down rejected reviews and get them verified.
If you have tried pasting text into the custom templates in the automated review manager previously you may have noticed that the formatting carries over and can lead to inconsistencies if you don't reformat the styles from within the review manager. Now the templates feature will automatically strip out excess formatting to ensure consistency in your templates.
Feature request shout out: Marvin and Ari @ RoomPriceGenie
Preview your campaigns before you press send.
Members can now request an export of review data for internal analysis to share with product, customer success and marketing teams right from the review manager. (Note: Only company admins can access this feature). You can also download a suppression list right from the review manager.
👏 Feature request inspiration shout out: Saahil @ Oaky
We recently added a new templates library section to the help center that includes inspiration for copy/paste templates for your team to use and to add to the review manager to help you save time and increase conversion. Be sure to check out our latest high converting templates for collecting reviews during COVID times.
See when you have new leads without going to your vendor dashboard, check your membership status and access the HotelTechAwards live leaderboard without having to leave the main site and go to your vendor dashboard.
👏 Feature request inspiration shout out: Flora @ GuestJoy
Check your registration status and current standings during the HotelTechAwards in real time and get live tips to improve your score and ranking.
👏 Feature request inspiration shout out: Anait @ D-EDGE
Check the benefits included with your current membership package and view available plans right from the vendor dashboard.
As stated in Hotel Tech Report’s Community Guidelines, any vendor found to be manipulating user reviews in any way will be subject to penalty on the platform.
Below is a table outlining such penalties based on the level of infraction. Hotel Tech Report values integrity and fairness above all else - violations penalties are non-negotiable.
HTR's policy for 1st time Level 1 infractions where the offender claims it was an accidental violation or misunderstanding is to give the offender in question the benefit of the doubt for a first time offense. Additional Level 1 violations after the first however will immediately escalate to level 2 infractions and incur penalties.
Hoteliers at small independent properties or vacation rentals can now leave reviews and get verified without needing a hotel email domain using one of our new approved verification options built right into the review flow.
👏 Feature request inspiration shout out: Elena @ Monscierge