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Release notes byAnnounceKit

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other product updates
4 years ago

Google Places Blocked in China Work Around

In some areas of China where Google is blocked, the review form was blocking users from leaving reviews.  Therefore, HTR recently released a patch that will detect Chinese IP addresses and offer a workaround when Google Places won't load because it is blocked.

Avatar of authorAdam Hollander
review manager
4 years ago

Followup at Scale

Followup with users who have been sent review requests but never left a review all at once to save time.



Learn more →


Avatar of authorAdam Hollander
4 years ago

Introducing the 🤖 Member Bot

Get help faster as a Premium Member with HTR's friendly new Member Bot who can answer the most popular member queries and where she fails (yes, she's a she), a member of the team will be looped in to takeover.
Please note that in order to access the Member Bot you must: (a) be logged in (b) have an active membership plan (check your member portal)


Here are a few of the topics that Member Bot can assist with: 


Avatar of authorAdam Hollander
other product updates
4 years ago

Review Form Grader

Collect richer feedback and reviews from customers with the new built in review grader to nudge customers along to sharing more of their expertise, insight and feedback.


Avatar of authorAdam Hollander
premiumreview managerAwards
4 years ago

10 New Review Manager Features

  1. Vendor verifications
  2. Link Pre-Filling
  3. Mass Followup
  4. See Anonymous Reviews
  5. Filter Reviews by Product
  6. Filter Reviews by Status
  7. Improved Template Formatting
  8. Send Test Campaigns
  9. Review Exports & Suppression List
  10. New copy/paste templates library


Vendor Verifications

Get unverified reviews verified faster with self-verifications. Premium members can now utilize a new type of verifications, self verification.  Self verifications mean you have to reach out to hoteliers fewer times while getting more reviews approved and verified.


Link Pre-Filling

Pre-fill links to run targeted campaigns to users and pre-select the products they use to reduce fields and increase conversion.

⏯Pre-filling links (in the review manager)

⏯Pre-fill links (outside of the review manager)



Mass Followup

Followup with users who didn't leave a review after campaigns are complete without going 1-by-1. Once users complete a campaign, then what? Instead of going one by one you can now bulk select and send a mass outreach template to lots of users at once.


See Anonymous Reviews

Feature request shout out: Michelle @ HelloShift


Filter Reviews by Product

Filter reviews by product to save time flipping between profiles. Save time flipping between profiles to read reviews and see which products each reviewer chose to review right from the review manager and filter your reviews by product to more easily find specific reviews.

Feature request shout out: Michelle @ HelloShift


Filter Reviews by Status

Easily sort reviews by status to see when reviews are pending, which reviews you need to respond to or to hunt down rejected reviews and get them verified.

Feature inspiration shout out: Elena @ Monscierge


Improved Template Formatting

If you have tried pasting text into the custom templates in the automated review manager previously you may have noticed that the formatting carries over and can lead to inconsistencies if you don't reformat the styles from within the review manager.  Now the templates feature will automatically strip out excess formatting to ensure consistency in your templates.

Feature request shout out: Marvin and Ari @ RoomPriceGenie


Send Test Campaigns

Preview your campaigns before you press send.


Export Reviews

Members can now request an export of review data for internal analysis to share with product, customer success and marketing teams right from the review manager. (Note: Only company admins can access this feature). You can also download a suppression list right from the review manager.

👏 Feature request inspiration shout out: Saahil @ Oaky


Copy/Paste Templates Library

We recently added a new templates library section to the help center that includes inspiration for copy/paste templates for your team to use and to add to the review manager to help you save time and increase conversion.  Be sure to check out our latest high converting templates for collecting reviews during COVID times.

Avatar of authorAdam Hollander
other product updates
4 years ago

New Vendor Toolbar

See when you have new leads without going to your vendor dashboard, check your membership status and access the HotelTechAwards live leaderboard without having to leave the main site and go to your vendor dashboard. 

👏 Feature request inspiration shout out: Flora @ GuestJoy

Avatar of authorAdam Hollander
rankings/ht scoreAwards
4 years ago

HotelTechAwards Live Leaderboard & Coaching Report Card

Check your registration status and current standings during the HotelTechAwards in real time and get live tips to improve your score and ranking.

👏 Feature request inspiration shout out: Anait @ D-EDGE

Avatar of authorAdam Hollander
premium
4 years ago

New Membership Portal

Check the benefits included with your current membership package and view available plans right from the vendor dashboard.

Avatar of authorAdam Hollander
other product updates
4 years ago

Community Guidelines Infraction Penalties

As stated in Hotel Tech Report’s Community Guidelines, any vendor found to be manipulating user reviews in any way will be subject to penalty on the platform. 

Below is a table outlining such penalties based on the level of infraction.  Hotel Tech Report values integrity and fairness above all else - violations penalties are non-negotiable.

Report a potential violation




Violation Severity and Penalties: 

Level 1 Infraction Scenarios (Moderate)

HTR's policy for 1st time Level 1 infractions where the offender claims it was an accidental violation or misunderstanding is to give the offender in question the benefit of the doubt for a first time offense.  Additional Level 1 violations after the first however will immediately escalate to level 2 infractions and incur penalties.

  • Scenario 1a: If vendor is found to harass a reviewer about honest feedback left on the platform
  • Scenario 1b: Vendor is found to be pressuring reviewers on the spot to write reviews and watching over their shoulders
  • Scenario 1c: Vendor is found to be offering pay-per-review (vs randomized giveaway)

Level II Infractions Scenarios (Strong)

  • Scenario 2a: Vendor is found to be compensating users for ONLY positive or five star reviews
  • Scenario 2b: Any Level 1 violation that is a 2nd offense will immediately be escalated to a Level 2 infraction
  • Scenario 2c: Vendor is found to be influencing user reviews by writing reviews for users and sending them the content to submit

Level III Infractions Scenarios (Severe)

  • Scenario 3a: Vendor is found to be committing fraud 
  • Scenario 3b: Vendor is found to be submitting reviews on behalf of users



Avatar of authorAdam Hollander
rankings/ht scorereview manager
4 years ago

New Review Verification Options for Hoteliers

Hoteliers at small independent properties or vacation rentals can now leave reviews and get verified without needing a hotel email domain using one of our new approved verification options built right into the review flow.

👏 Feature request inspiration shout out: Elena @ Monscierge

Avatar of authorAdam Hollander