Partial Reviews Displaying in Review Manager

As a way to monitor review form conversion and make sure we capture as much content as possible in the event of a reviewer having an issue with the review form we capture partial review content.

This is solely for internal monitoring purposes as these reviews cannot be published since they are (a) incomplete and (b) lack verification and approval from the user (since they did not finish the form and submit their review).

Last week when we rolled out a performance improvement to the automated review manager some partial reviews appeared as 'pending' reviews.

This issue should now be resolved but please feel free to reach out with any questions or if you are still seeing a partial review in your vendor dashboard.

We apologize for any confusion this may have caused.

Review Form Final Step Error (RESOLVED)

Last night several users reported that the final submission step on the review form was returning an error for some users.

We have investigated the issue and found the cause which was recent performance improvements that were rolled out to the review manager which introduced the issue for organic reviews.

  • 🚩  Issue reported: October 6, 2020 @ 2am PST
  • ✅  Issue resolved: October 6, 2020 @ 9am PST

NO IMPACT TO REVIEWS LEFT THAT ENCOUNTERED THE BUG

Any users that left reviews would have already completed their review (since it was only on step 3, the final submission step) and therefore their review will be published and won't be impacted.

Introducing the 🤖 Member Bot

Get help faster as a Premium Member with HTR's friendly new Member Bot who can answer the most popular member queries and where she fails (yes, she's a she), a member of the team will be looped in to takeover.
Please note that in order to access the Member Bot you must: (a) be logged in (b) have an active membership plan (check your member portal)


Here are a few of the topics that Member Bot can assist with: 


Some Awards Participants Missing Review Manager Access (RESOLVED)

Any non-members registered in the 2021 HotelTechAwards will have 30-days of unlimited access to run unlimited campaigns (to unlimited users).

This is a new benefit for 2021 HotelTechAwards participants and gets automatically unlocked based on registration.  

  • 🐞BUG: It has been brought to our attention that the review manager tab is unlocked, but the clients tab (where you upload users) and the templates tab (where you customize your templates) are not unlocked for awards participants
  • 🚨STATUS: Our team is working on a fix for this bug (Expected/target resolution: Wednesday September 9 @ 11am PST)

HELP FOR COMPANIES IMPACTED: All non-members will get an additional week added to their 30-days access extending their access from September 30th to October 7th)

Average Satisfaction Rating Coaching Tip Not Calculating Properly (RESOLVED)

Thanks to Marvin @ RoomPriceGenie for catching a bug with the calculation for the average satisfaction rating checklist item in the new coaching tips checklist that we rolled out two days ago.  

Please note this does not impact scoring on the site or your rankings, it only impacts the average satisfaction checklist tip in the dashboard that is only vendor facing.

Reported: September 2, 2020 / Resolved: September 2, 2020 


Review Form Grader

Collect richer feedback and reviews from customers with the new built in review grader to nudge customers along to sharing more of their expertise, insight and feedback.


10 New Review Manager Features

  1. Vendor verifications
  2. Link Pre-Filling
  3. Mass Followup
  4. See Anonymous Reviews
  5. Filter Reviews by Product
  6. Filter Reviews by Status
  7. Improved Template Formatting
  8. Send Test Campaigns
  9. Export Reviews
  10. New copy/paste templates library


Vendor Verifications

Get unverified reviews verified faster with self-verifications. Premium members can now utilize a new type of verifications, self verification.  Self verifications mean you have to reach out to hoteliers fewer times while getting more reviews approved and verified.


Link Pre-Filling

Pre-fill links to run targeted campaigns to users and pre-select the products they use to reduce fields and increase conversion.

⏯Pre-filling links (in the review manager)

⏯Pre-fill links (outside of the review manager)



Mass Followup

Followup with users who didn't leave a review after campaigns are complete without going 1-by-1. Once users complete a campaign, then what? Instead of going one by one you can now bulk select and send a mass outreach template to lots of users at once.


See Anonymous Reviews

Feature request shout out: Michelle @ HelloShift


Filter Reviews by Product

Filter reviews by product to save time flipping between profiles. Save time flipping between profiles to read reviews and see which products each reviewer chose to review right from the review manager and filter your reviews by product to more easily find specific reviews.

Feature request shout out: Michelle @ HelloShift


Filter Reviews by Status

Easily sort reviews by status to see when reviews are pending, which reviews you need to respond to or to hunt down rejected reviews and get them verified.

Feature inspiration shout out: Elena @ Monscierge


Improved Template Formatting

If you have tried pasting text into the custom templates in the automated review manager previously you may have noticed that the formatting carries over and can lead to inconsistencies if you don't reformat the styles from within the review manager.  Now the templates feature will automatically strip out excess formatting to ensure consistency in your templates.

Feature request shout out: Marvin and Ari @ RoomPriceGenie


Send Test Campaigns

Preview your campaigns before you press send.


Export Reviews

Members can now export review data to share with product, customer success and marketing teams right from the review manager. (Note: Only company admins can access this feature)

👏 Feature request inspiration shout out: Saahil @ Oaky


Copy/Paste Templates Library

We recently added a new templates library section to the help center that includes inspiration for copy/paste templates for your team to use and to add to the review manager to help you save time and increase conversion.  Be sure to check out our latest high converting templates for collecting reviews during COVID times.

Unable to Accept New Leads (RESOLVED)

Some clients recently reported running into issues when trying to accept new leads.  This issue was reported this morning and has now been resolved but if you run into any issues please reach out via the live chat.

Thanks to our bug hunter of the morning, Andre @ Hotelchamp for catching this pest 🐛 and for the awesome Drift video to make it super easy to see what's going on 🙌

New Buyers Guide Placements

New placements are now live bringing buyers guide sponsors added front and center visibility in category for a full year on Hotel Tech Report through value add native placement.  2021 Budget Season Guides coming September 1.

Want to be the exclusive sponsor for your category? Check availability



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