(CORRECTION) Awards Year in Review Email

Earlier this morning HTR sent out the annual year in review notification email to all HotelTechAwards participants recapping your annual campaigns.

In order to send this email HTR exports data from the frozen database as of the 12/15 5pm awards deadline and maps the 27 merge fields and data points via Zapier to populate and send the automated notifications.    

Shortly after sending the notification, we identified that one of the 27 fields was not mapped correctly and was fetching from the incorrect column which was the 'final score points value' (shown below).

Please note that this is the only of the 27 variables that was not mapped correctly and in no way impacts your ranking in the awards.  The data to audit in the email is all of the inputs of the raw points score which were all correct (eg. reviews, integrations, partner reccs, employee survey completions, etc). That said, if you would like to receive your corrected/true final points score from the frozen database please reach out via the live chat on site.

We apologize for any confusion this may have caused and please feel free to reach out with any questions you may have.



Winners Guide to the Final Week of the 2022 HotelTechAwards!

It's the final week of the 2022 HotelTechAwards and things are really heating up 🔥 with tons of close races!

By now you've had 13 weeks to collect as many reviews and bonus points as possible, but to help you into the final stretch we've put together a guide to help you pick up last minute bonus points and maximize your chances of winning with recommendations for each day of the final week.


🗓 Monday December 6: Launch Your Final Review Campaign!

The most successful review campaigns include at least one followup (check best practices) so with essentially a week left, if you're going to run a final campaign--today's the day! 

🧮  Review Volume Impact & Milestones

  • Minimum review threshold: Meet the minimum review threshold in your category to make sure you aren't penalized for being under the category average
  • Customer Advocates Bonus: Secure your position as one of the top 3 most reviewed products in your category to earn points or become the most reviewed to maximize the Customer Advocates Bonus
  • Geographic Reach bonus: Get 5 or more reviews from as many countries and regions as you can to maximize your geographic reach bonuses
  • Tie Breakers: In races where two companies have the same amount of points when data is exported, ties are broken based on the product with the most reviews

🚀  Resources to Boost Your Review Volume

  1. Review Campaign Best Practices
  2. Top Ways to Collect Reviews for Basic Members
  3. How to Setup Automated Review Campaigns
  4. Pre-written Copy/Paste Starter Templates
  5. How to Motivate Your Team with an Internal Contest


🗓 Tuesday December 7-8: Submit Verifications for Unverified Reviews

In most cases users verify their review simply and easily right away by clicking the verification link but in some cases a hotelier may just forget or accidentally not click the verification link.  On December 7-8th the Review Manager will be unlocked for all participants to be able to submit manual verifications for reviews that were rejected. Please make sure to carefully follow the requirements as stated on the verification upload modal to ensure that your uploads pass the verification criteria.

👉 Click here to learn how to get unverified reviews verified




🗓 Thursday December 10: Max Out Your Partner Recommendations & Integrations

Partners are a critical part of the hotel tech stack and ecosystem and you earn bonus points for the strength of your partner ecosystem via (1) verified integrations and (2) partner recommendations.

🧮  Impact & Milestones

  • Verified Integrations: Make sure to list and verify each of your integrations to maximize your connectivity score.
  • Partner Recommendations: Reach out to partners to request partner recommendations to maximize your partner recommendations bonus.

🚀  Resources to Maximize Your Partner Ecosystem Points

  1. What if a company won't verify our integration?
  2. Inviting an Unlisted Integration Partner
  3. Hotelier Reviews vs. Partner Recommendations
  4. How to get partner recommendations (copy/paste template inside)




🗓 Friday December 11: Make Sure Your Team Has to Completed the Company Culture Survey

Remember, the Company Culture bonus is awarded to companies who make the 10 Best Places to Work list and is added off-platform after data is exported.  While these bonus points are nominal, they can be MAKE OR BREAK IN CLOSE RACES!

  • If your company makes the list...you get bonus points for Company Culture
  • If your company doesn't make the list...NOTHING HAPPENS!

You have nothing to lose so its worth a chance and can be what makes or breaks close races!

👉 Click here to get the company culture survey to send to your team



🗓 Monday December 14: Final and Report Card Audit

Hopefully by now you've done everything in your power to maximize your points so today is a good day to just check your Reputation Report Card to see if there are any last minute bonus points you can still pick up for any of your products.

👉 Check Your Reputation Report Card




🗓 Tuesday December 15: Awards End, Data Freeze & Dark Period!

👉 Key Dates, Rules & Processes Leading into the Announcement of Winners

Country Code Remapping Patch

HTR recently became aware of an edge case related to the mapping of country codes to regions that was introduced along with the deployment of the Poseidon Algorithm update that we are working on a patch for that will be deployed in the next couple of days (expected go live week of 11/22).

  • Impact: Minor.  Impacted only select countries and select reviews.  Some companies may have experienced slightly deflated region and country bonuses if they had reviews from select countries that had mapping issues when the user selected their location via the Google Places API.
  • Issue: Edge case identified where certain country codes were not mapped properly to their region and/or country as it pertains to the calculation in the HT Score algorithm related to global reach bonuses.



What happened?

HTR typically pulls country data from the popular Google Places API (excluding mainland China reviews); however, a select group of countries and regions were found to be “unmatched” in the lookup function causing some vendors to experience artificially deflated country counts in their HTScore indexes.

Which countries were identified to have potential mapping issues?

Below is a list of countries that had anomalous entries in the database and were updated in the lookup function.  One such example is that 517 reviews in the database were classified as originating in ‘Czechia’ while the HTScore algorithm lookup function was searching for the term “Czech Republic” as defined by the Google Places API.

Please note that only a fraction of cases were impacted by these mapping issues in these countries so just because a country is listed does not mean all reviews from that country were not mapped correctly.

List of impacted regions:

  • 'Virgin Islands
  •  'United States of America'
  •  'United Kingdom'
  •  'Turks and Caicos Islands'
  •  'Tanzania'
  •  'Spain'
  •  'Seychelles'
  •  'Saint Martin (French part)'
  •  'Saint Barthélemy'
  •  'Russian Federation'
  •  'Poland'
  •  'Norway'
  •  'Netherlands'
  •  'Netherlands Antilles'
  •  'Myanmar'
  •  'Morocco'
  •  'Maldives'
  •  'Macedonia'
  •  'Luxembourg'
  •  'Korea
  •  'Italy'
  •  'Ireland'
  •  'Greece'
  •  'Germany'
  •  'Gambia'
  •  'France'
  •  'Finland'
  •  'Czech Republic'
  •  'Congo (Kinshasa)'
  •  'China'
  •  'Belgium'
  •  'Bahamas'
  •  'Australia'
  •  'Austria'
  •  'Switzerland'
  •  'Brunei Darussalam'
  •  'Hungary'
  •  'United Arab Emirates'
  •  'Estonia'
  •  'Fiji'
  •  'Indonesia'
  •  'Sweden'
  •  'Cyprus'

Who was impacted and what was the impact?

Most vendors will not notice any difference in their scores or the scores of other products in their categories.  That said, vendors with reviews from the following countries MAY have been impacted; however, not necessarily as these were anomalies and in many cases the review countries were properly classified.  Impacted vendors may have experienced an increase in countries and regions served which would in many cases increase HTScores from understated scores previously visible on the platform.  These changes are extremely rare and likely unnoticeable but some vendors may notice a several point increase in scores as the algorithm begins detecting their accurate country and region counts once the mapping patch goes live.

🏆 Let the 2022 HotelTechAwards begin!

Its September 1st and the annual HotelTechAwards officially kickoff today! 🏎  🏁 

This is arguably the most important HotelTechAwards competition ever. The last 18-months have seen the hotel industry undergo an unprecedented digital transformation.  During this same period, thousands of hotels around the world have changed ownership (or management) and the hospitality workforce has shifted dramatically.

This game of musical chairs amongst hotel tech buyers is creating opportunities for the top hotel tech companies to pull away from the pack.

What separates the best hotel tech companies from the rest?  That's where the HotelTechAwards come in: using data to measure customer satisfaction, partner ecosystem strength, customer support processes, peer trustworthiness and more to determine the most loved products in hotel tech according to the judges that matter most, hoteliers.

Almost every major hotel tech company from San Francisco to Sydney is registered to compete in this year's awards for a chance to win the most coveted award in hotel tech so make sure to start collecting reviews asap to increase your chances of winning.

Below please find a few tips to help you kick things off strong and as always, if you have any questions along the way feel free to reach out anytime via the live chat on HTR--we're here to help!

👇  Scroll down for week 1 tips 👇


Week 1 Tips and Announcements

  • Live leaderboard and coaching checklist activated: The live leaderboard and coaching checklist are now activated so registered companies can check your eligibility status and current standings in real time and get tips to pick up more points
  • Automated review manager is now unlocked for 30-days: Included with your registration is 30-days of unlimited access to the Automated Review Manager, a tool to help you save time, automate your outreach and collect more reviews.  The review manager is now unlocked in all participants dashboards so if you aren't a Premium Member and don't typically have access to the review manager--make sure to take advantage of it to save time and get off to a strong start
  • Coaching tips coming your way: We'll be sending out tips every few weeks to registered companies to checkin and help you focus your efforts on important milestones to stay on the road to victory.  
  • ✅  First target milestone target...Meet the minimum eligibility requirement of 25-reviews as quickly as possible to get a strong start and set your team up for success (you can check your status in the live leaderboard here)

Learn how to launch an automated campaign

30-day free access ends on September 30, 2021


Phase II: HT Score Poseidon Update is now live

Continued from Phase I: HT Score Poseidon Update

Phase II of the Poseidon Algorthim update is now live.  This means that the new rankings that were only vendor facing in the vendor dashboard in Phase I can now be viewed live on HTR throughout the entire site both the hotelier facing site as well as the vendor dashboard.

If you have any questions about the algorithm updates please refer to the scoring documentation or the Phase I announcement.  If you're looking for personalized tips to improve your reputation, rankings and visibility--check out the Report Card and Coaching Checklist in your vendor dashboard.



When does the 3rd and final phase of the update go live?

The final Phase III update (Client bias/Share of Voice variable) will be rolled out with the introduction of the Client Bias ranking signal no later than 11/1.  Per the June 16th update for vendors to see in the dashboard but the weighting will go live after the end of the 2022 HotelTechAwards:

Client Bias (aka. Share of Voice). Hotel Tech Report’s policy has historically been to accept reviews from multiple users at a single hotel due to the fact that every user has a unique opinion/viewpoint on software.  Having said that, collecting lots of reviews from only a handful of customers that aren't representative of your overall customer base indicates potential risk of bias.  


What is the client bias update?

We’ll use two hypothetical vendors to illustrate the importance of this algorithm patch: Vendor A and Vendor B. Vendor A has 30 reviews from 30 hotels, Vendor B has 30 reviews from 1 hotel client. 

In this example, you can see that while both vendors have the same # of reviews, this is not an apples-to-apples comparison when it comes to credibility and install base since Vendor A has 30 verified hotel clients and Vendor B has only 1. 

The Share of Voice variable will help identify potential client selection bias (aka. cherry picking) that can arise if a vendor is strategically only asking for feedback from a select number of clients versus reaching out to their full install base.


Who will be impacted by the client bias update?

Most companies will not be impacted by this update.  The only companies that will be impacted will be ones who have selectively sought to only seek feedback from lots of users at a small sample of client hotels.

*Note: You can still get a handful of reviews from a single property; however, if all of your reviews are coming from a small amount of properties the algorithm will identify this as potential cherry picking/gaming and your score will be impacted as a result

What can we do to maximize our score for the client bias update?

Just make sure you are reaching out organically for feedback to your client base instead of cherry picking select clients.  Also, take note that while you may certainly collect a handful of reviews from different users at a given hotel--if your strategy has been to try to game the system and collect tons of reviews from a single hotel (or small number of hotels) this will be identified by the algorithm update and your score will be impacted.  Hopefully it goes without saying but...make sure you're review collection is organic, representative and diverse and you are not trying to game the system by gathering lots of a reviews from only a few select clients.  

Phase I: HTScore Poseidon Update Rollout

Phase I of the HTScore Poseidon Algorithm update that was announced back in June is now live.  

Phase I of the rollout gives vendors a chance to see potential impact to their rankings and what they can do to improve before the site wide rollout to all users.  In Phase I vendors have the opportunity to see their new scores privately via their Reputation Report Card and Awards Live Leaderboard and get personalize tips to improve your score before the public rollout later this month (late August) via the Coaching Checklist in your vendor dashboard.

As a reminder, for the next few weeks during Phase I the updated rankings and scoring are only visible to vendors privately via the vendor dashboard and the awards leaderboard to make sure you have plenty of time to check your impact and take any necessary action (if needed) in advance of the update officially going live on the site.




FAQs

Will my ranking and scores be impacted?

While most companies' scores won't be heavily impacted, companies who don't have recent reviews of their products may experience significant drops in ranking and scores.  

How will I know if my HTScore or ranking will drop significantly due to the update?

Head to the Reputation Report Card in your vendor dashboard to check your HT Score and ranking relative to what you see on the front end (ie. your profiles or category pages) of HotelTechReport.com. 

See how to check your score impact


If our products look like they will drop in score or rank after the update goes live, what can we do to mitigate this?

Not to worry, this is exactly why Phase I exists to give your team time to know what to expect and pre-empt any unexpected or undesired changes.  The first thing you'll want to do is review the Coaching Checklist in the Reputation Report card which is sorted by potential impact (most important at the top).  The main reason for companies dropping in score or rank with this update is due to inactivity and lack of recent reviews so this is an easy one to fix and HTR has several resources available to help Basic Members and Premium Members quickly and easily collect recent reviews.

When will the update officially go live to the rest of the site (Phase II)?

Phase II will go live towards the end of August providing vendors several weeks of additional prep time leading into the official rollout to check their impact and collect reviews to mitigate any potential drops in scores/ranking due to inactivity.

Review form translation pages (RESOLVED)

It has been brought to our attention that there is an issue with the new translation feature on the review form and that we are working to resolve.  Please note that this issue only appears to be impacting the review form and all other translated pages throughout the site are operational.

  • Status: Under investigation (this post will be updated as soon as a resolution has been reached)
  • Timeline: Resolved
  • Related to: 🇧🇯 HTR is now available in four new languages!
  • Impact: The english version of the review form is working and browsers like Chrome that have built in translation will be able to auto translate.  The only impact is to users who try to toggle to a different language on the review form.



💧New eBook Drop: What do telemedicine, remote work and NFTs have in common?

Telemedicine, remote work, cryptocurrencies, NFTs, mobile ordering...what do all of these have in common?

Each of these trends were inevitable tech enabled shifts in the way we interact and collaborate as a species whose adoption was vastly accelerated by COVID-19.

But while rapidly changing regulation, limited staffing and required physical distancing highlighted the importance of technology to survive in the face of uncertainty, what hoteliers across the world realized is that the benefits of leveraging technology to attract more customers, communicate more seamlessly and improve efficiency stretch far beyond COVID.

👉 Download the 2021 Market Leaders Report

We created this free report packed with data driven insights, product rankings, trend analysis and tons of additional free resources to serve as a primer to all things digital to inspire HTR’s global community of hoteliers as you prepare for the recovery.

Whether you’re looking to adopt contactless checkin to make guests feel more at ease upon arrival, find a channel manager to tap into new distribution channels, upgrade to a modern PMS so you don’t have to kick the hood three times and blow on the steering wheel to check a guest in (joking…kind of) or you're just looking for a resource to share with your team to help them get more familiar with the top tech tools that are available—this report has it all.

Site routing issue

It has been brought to our attention that some users may be experiencing a site routing issue.  HTR's hosting provider had an issue this morning that overwrote our DNS settings and was quickly resolved but may take up to 24-hours to propagate.

The issue has been resolved but we appreciate your patience as it may take up to 24-hours for some users to be able to access the site without the error message.

Duplicate Lead Notifications (RESOLVED)

Several vendors reported an issue receiving several duplicate lead notification emails.

These reports all came in within an hour of eachother and appear to be due to a backed up queue and we believe this is an isolated incident but the issue is still under investigation.

This issue should not occur again but if it does please report it to HTR via the on site live chat so we can further investigate the matter.

Apologies for any confusion or frustration that this may have caused 🙏



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