Likelihood to Recommend Rating Into Focus
Previously the review form used to capture an overall rating and a likelihood to recommend rating. Since both were essentially two versions of an overall user rating they were duplicative which is why likelihood to recommend was (and always has) been the 'overall rating' factored into the HT Score to avoid duplicative counting of similar ratings.
In order to simplify the review form and show the more important variable front and center, the overall rating (/5) has been deprecated fully to reduce form fields and avoid capturing ratings that didn't count towards scoring and likelihood to recommend now shows in the UI in areas where the overall rating showed previously. Likelihood to recommend has always been the most important rating in the HT Score and therefore it is being moved front and center in the UI to better reflect its significance.
- Does this change impact scoring? No, this DOES NOT impact scoring in any way. It just changes the primary variable that shows in view in notifications, the review form and review manager as the focus variable
- Was likelihood to recommend rating captured before? Yes, this variable has always been collected and has always been the most important of the ratings. The only change is that it used to be on page 2 of the review form, now it is the first question on the first page.
As a result, there are three areas you will see the likelihood to recommend rating surfaced as the focused variable: