To kickoff 2025 we're launching a new AI assistant, Bell.ai.  Instead of hoteliers having to spend hours reading through reviews trying to synthesize information about each product, the AI assistant does this for them.

So what questions can Bell.ai help answer for hoteliers?

1. Summarize review and partner recommendations content 👉 What do customers and partners say about the product?
2. Run topical sentiment analysis 👉 What do customers think about key buyer consideration topics like pricing and usability?
3. Frequent mention analysis 👉 What do customers and partners most frequently mention across reviews?
4. Install base customer segmentation analysis 👉 What types of hotels typically use this product?
5. Review search 👉 What do users say about [x]?

1. Summarize review and partner recommendations content

2. Run topical sentiment analysis

The AI assistant automatically analyzes all review content for key topics including: user interface, product functionality, value, automation, customer support and integrations to output sentiment analysis along with summarization and citations by topic.

3. Frequent mention analysis

The AI assistant automatically analyzes hotelier reviews and partner recommendations to identify the most frequently mentioned topics by hoteliers and partners and outputs citations and summaries for each along with sentiment analysis.

4. Install base customer segmentation analysis

The AI assistant analyzes install base by property size, region, country, property type and product capabilities to help users understand what types of hotels typically use a given solution to help them determine fit for their own property. 

5. Review search

From within the AI assistant component on profiles, if hoteliers are looking for something specific they can search review content.