Free trial limitations

Please note that if you activate the free trial of the automated review manager, you will only have access to this feature but none of the other members only features, benefits and exclusive discounts.

You may notice that premium profile fields currently get unlocked during your free trial of the automated review manager; however, you will still have basic profiles (not premium profiles) so while you can add content to these fields these are premium fields that are only displayed on premium profiles.

Thanks to our 🐞 bug hunter of the day Asaf @ EasyWay 🙏


Coronavirus update

This promotional opportunity submission deadline has passed View article

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We've been doing our best not to send any Coronavirus related emails to spare everybody's overloaded inboxes, but wanted to reach out with 3-quick updates and ways we are supporting our tech partners through this unprecedented crisis: 

3-Ways We're Here to Help:

  1. 🆘 Have you suspended billing for your hotel clients? Hotel Tech Report will match your gesture for any premium members who have suspended billing with their hotel clients to help out during this difficult time
  2. 📣 Have a product that can help during the crisis? If your company offers any free products/services that can be helpful to hotels during this time, we want to help you get the word out so let us know
  3. 💡How else can we help? We're looking to crowd source ideas of how we can help our community of vendors and hoteliers during this difficult time

Click here to request aid or promotion or submit an idea

We hope you, your team and your family are staying safe during these crazy times.


Best,
Adam and Jordan
Co-Founders
Hotel Tech Report


P.S. We almost forgot #4...🐶We saved a life! Meet Zeus, HTR's new mascot! 

Due to the COVID crisis, animal rescues have a shortage of volunteers which means tons of animals are being put to sleep. We decided to foster this little guy during the crisis to get him out of the kill shelter.  If you'd like to foster or adopt a pet to keep you company in quarantine let us know and we'll share some tips/helpful resources.

Financial aid for quarterly members

Due to the recent COVID-19 crisis, HotelTechReport has several offers available to help new clients and annual members looking to renew their membership (view COVID renewal offer).

HotelTechReport is also offering temporary financial aid and additional assistance for companies on quarterly membership plans who would like to continue their membership but aren't able to due to the crisis.

Please reach out via the live chat to share your situation and we will be more than happy to work with you to create a plan to help you continue working with HTR through these difficult times.



Financial aid terms and conditions: 

  • ✔ Company must be a Premium Member for at least the last 6-months 
  • ✔ Only available to companies who intend to continue their membership at the end of the payment holiday (minimum 1x period term required) 
  • ✔ Company must agree to resume membership for at least one period after financial aid plan expires (at which point you can upgrade or downgrade at anytime)
  • ✔ Company must reach out to HTR via live chat prior to June 1st



(UPDATE July 1, 2020): Companies may break the 2nd term of aid with no penalty

We hope that members in need appreciate the financial aid packages provided and that it was helpful for your company.  While we hope that recipients are able to honor the terms of HTR's financial aid offer extended (#2 above); if for any reason your company is not able to continue your membership please note that there will not be any penalties for breaking the terms of the offer.  That said, please note that unfortunately HTR will not be able to extend further financial aid and free services.  If you would like to break the terms of the agreement, please notify HTR via the live chat on site and request for your company's account be downgraded from premium to basic before the end of your financial aid package.

Profile alerts and how to get them removed

There are two alerts that will appear on profiles to let buyers know if the profile is missing recent reviews and

1. Declining share of voice alert

  • When does it appear: Appears if your profile doesn't have at least 10 reviews in the trailing 180-days (6-months)
  • Why does it appear: As addressed in the review recency update, SaaS changes week to week so having fresh review content helps buyers get a more accurate and current perspective on the current real time product and customer sentiment. It alerts users if a profile does not have recent relevant content so they know that things may have changed since the last reviews.
  • How you can get it removed: Make sure you're company has at least 10 reviews in the last 6-months (aka. on average all you need ~1-2 reviews/mo to make sure you have some fresh content)

2. Declining user satisfaction alert

  • When does it appear: Appears if a product's average likelihood to recommend rating from reviews in the trailing 18-months are less than 7/10
  • What does it tell users: Helps users identify if recent customer sentiment is slipping for clients of the vendor
  • How you can get it removed: Make sure your reviews in the last 18-months have an average of 7/10 likelihood to recommend rating by monitoring your customer sentiment with a customer surveying or NPS tool and by running regular review campaigns to loyal and happy customers.

Linkedin login has been removed from Hotel Tech Report

Historically, vendors have had to claim their profiles and login using Linkedin to verify their identity as an employee at their company and access their vendor dashboard.

Summary:

  1. Linkedin login has caused several UX issues including duplicate accounts and notifications as well as confusion around accessing the vendor dashboard
  2. As a result, Linkedin will be removed as an authentication and login option from the HTR web-app the week of January 20th
  3. If you are a vendor used to logging in with Linkedin, you will need to reset your password the next time you login by pressing the 'forgot password' button on the login modal

How to sign in as a vendor and create a password once Linkedin has been removed from HTR?

Problem: Issues and confusion caused by Linkedin login

Linkedin login has caused the following UX issues as follows which is why it is being removed (and how it will benefit you):

  1. Users creating duplicate accounts: Some vendors come to HTR and forget that they have to use Linkedin login to access their vendor dashboard so they try to login with their email address and it accidentally creates a duplicate account for them causing confusion because it looks like they are logged in, but for some reason can't access their vendor dashboard as they usually do (since they usually login with Linkedin but this time forgot to)
  2. Duplicate company connections created by teammates: In some cases, users have already claimed their profile but then a team member tries to invite them again which creates a duplicate connection to the company on behalf of the invitee.
  3. Duplicate notification emails: If you were a user who experienced either #1 or #2 above it is possible that you are/were receiving duplicate notification emails for your company

New Feature: Add-on products

Several vendors have pointed out that there are certain products on Hotel Tech Report that can't be purchased al-a-carte. For example, a booking engine that is sold with a PMS. (special shout out to William @ Net Affinity for the initial feature request 👏)


The Problem is that these add-on products can be mis-leading to buyers as they are not standalone products.

The Solution is the new 'add-on' products feature where HTR will designate products that are add-ons clearly throughout the site UI for buyers.

Partner recommendations

We're constantly looking for new ways to generate deeper knowledge and insights for hoteliers to add more value and make it even easier to discover and adopt the best products to run and grow their hotel businesses.

And who knows about hotel tech products better than...vendors!

Vendors have deep knowledge of the inner workings of their partners' products and companies, but they also get first hand unbiased feedback from their own clients about their partners making their expertise, knowledge and experience invaluable.

What is it?

Vendors can now invite their partners to leave a recommendation for their product which gets added to their profile and counts towards their scoring in the 2020 HotelTechAwards.

How do I get recommendations from partners?

Its simple, just have your business development, integrations or C-suite team members send out your recommendation link to your partners and ask them to leave a recommendation (tip: leave them a recommendation first and they'll be more likely to give you one back!)

Recommendation Link: https://hoteltechreport.com/recommend (select your company in the index on the recommendation page to access your unique recommendation link)

Where will my recommendations show up on my profile?

When partner vendors leave you a recommendation, it will go through a similar verification flow to hotelier reviews. After 48-hours if the recommendation passes verification you will receive a notification email and the recommendation will appear on your profile.

⚒ New notifications preferences center

Each team member can now control which email notifications they receive from the new notifications center.

Learn more

👨‍💻 Get your free Partner Marketplace

So your team spend lots of time and money building out integrations but designing a slick page for your website and keeping it up to date is a marketers nightmare.  You see some companies with fancy marketplaces on their websites showcasing their integrations and wish you had one too but who has the time, am I right? Well...now you can!

See how it works

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