- Reported: Friday October 30, 2020
- Status: RESOLVED
- Resolved: 11:00am 10/3
- Impact: Companies on legacy plans
While the review manager has always had in app messaging pop up with tips and tutorials and the help center has had best practices and templates, they now sit from and center in the campaign flow and review manager to make sure everyone on your team is able to optimize your campaign to follow best practices, save time and increase conversion.
With the rebuilt review manager and improved performance more companies have been sending more campaigns and larger campaigns. To ensure strong deliverability new daily sending limits have been implemented which include (1) 250 users/campaign (2) 500 requests sent/day
If its your first time sending a review campaign it might take you some brain racking to figure out what the heck to write to get users to leave reviews. The review manager now has new pre-written base STARTER templates to save you to time.
Its important to remember these are STARTER templates and are meant to serve as a starting point but you ABSOLUTELY SHOULD CUSTOMIZE AND MAKE THEM YOUR OWN. Remember, your goal is to follow all of the best practices but most importantly:
You can also check out more pre-written starter templates in the help center and
As a way to monitor review form conversion and make sure we capture as much content as possible in the event of a reviewer having an issue with the review form we capture partial review content.
This is solely for internal monitoring purposes as these reviews cannot be published since they are (a) incomplete and (b) lack verification and approval from the user (since they did not finish the form and submit their review).
Last week when we rolled out a performance improvement to the automated review manager some partial reviews appeared as 'pending' reviews.
This issue should now be resolved but please feel free to reach out with any questions or if you are still seeing a partial review in your vendor dashboard.
We apologize for any confusion this may have caused.
Followup with users who have been sent review requests but never left a review all at once to save time.
Get unverified reviews verified faster with self-verifications. Premium members can now utilize a new type of verifications, self verification. Self verifications mean you have to reach out to hoteliers fewer times while getting more reviews approved and verified.
Pre-fill links to run targeted campaigns to users and pre-select the products they use to reduce fields and increase conversion.
Followup with users who didn't leave a review after campaigns are complete without going 1-by-1. Once users complete a campaign, then what? Instead of going one by one you can now bulk select and send a mass outreach template to lots of users at once.
Feature request shout out: Michelle @ HelloShift
Filter reviews by product to save time flipping between profiles. Save time flipping between profiles to read reviews and see which products each reviewer chose to review right from the review manager and filter your reviews by product to more easily find specific reviews.
Feature request shout out: Michelle @ HelloShift
Easily sort reviews by status to see when reviews are pending, which reviews you need to respond to or to hunt down rejected reviews and get them verified.
If you have tried pasting text into the custom templates in the automated review manager previously you may have noticed that the formatting carries over and can lead to inconsistencies if you don't reformat the styles from within the review manager. Now the templates feature will automatically strip out excess formatting to ensure consistency in your templates.
Feature request shout out: Marvin and Ari @ RoomPriceGenie
Preview your campaigns before you press send.
Members can now request an export of review data for internal analysis to share with product, customer success and marketing teams right from the review manager. (Note: Only company admins can access this feature). You can also download a suppression list right from the review manager.
👏 Feature request inspiration shout out: Saahil @ Oaky
We recently added a new templates library section to the help center that includes inspiration for copy/paste templates for your team to use and to add to the review manager to help you save time and increase conversion. Be sure to check out our latest high converting templates for collecting reviews during COVID times.
Hoteliers at small independent properties or vacation rentals can now leave reviews and get verified without needing a hotel email domain using one of our new approved verification options built right into the review flow.
👏 Feature request inspiration shout out: Elena @ Monscierge
Wondering why a review got rejected? Now you can just hover over the rejected label to find out 🙌
We've had extremely high levels of inquiries about off-platform review campaigns. Please note that Hotel Tech Report does not have any visibility into your review campaigns unless they are run via the Review Manager.
The only information we are able to share about reviews is what is visible in your Review Manager.
Easily invite multiple members of your team to an internal contest using the new Internal Contest feature in the Review Manager to motivate your team and gamify review gathering to boost your rankings (team leaderboard tutorial)
Up until now, each member of your team could only run a single automated review campaign at a time because their campaign templates would be in use for the duration of the automated review campaign (2-weeks).
Now, you can as many review campaigns as you want at the same time and see which ones perform best from the new campaign history tab.