Support Certification Founding Member FAQs

Note: The Support Live Leaderboard and certification is currently under development and is invite only.

Timeline overview

  • ✉️ April 15-May 6: Invitations sent to founding members
  • 🔒 May 6: Invitations for founding members close
  • 📞 May 9-May 31: Founding members to schedule 15-minute call with Hotel Tech Report (link here) to discuss certification criteria, give feedback and get pre-certified (must complete to be eligible)
  • 📣 June 1-June 15:  Hotel Tech Report to prepare launch materials including communications plan, graphics, badges and press release
  • 🚀 June 15: Support certification press release and landing page go live 


90-Second Overview of the support certification

What is the Support Certification & Leaderboard?

Support is one of the most critical aspects of the vendor selection process for hoteliers and brands--yet historically there has never been a way to identify which companies have truly exceptional support.  Together with a coalition of forward thinking vendors committed to pushing the industry forward, the concept for the HTR Support Certification and Live Leaderboard was born.  

What is the mission and purpose of the certification and leaderboard?

The mission of the leaderboard is to make it easier and less risky for hoteliers around the world adopt new technology to grow their businesses in turn helping speed up the pace of technology adopting for the global hotel industry.

What benefits do founding members receive?

  • Free certification and placement
  • Collateral and badges for your sales and marketing teams
  • Badge on your HTR profiles and index pages to increase visibility and build trust with active buyers
  • Company recognition in the press release when the certification and leaderboard goes live
  • You will have a say in the creation of the metrics and standards of the support certification program

How can your company get early access and be featured as a founding member?

Founding members will be mentioned in the press when the leaderboard is announced, receive featured placement on the leaderboard landing page, gain early free access to certification, earn the support badge and more.  Complete the short application below to apply to become a founding member

(Note: Founding member eligibility is currently invite only)