Profile alerts and how to get them removed

There are two alerts that will appear on profiles to let buyers know if the profile is missing recent reviews and

1. Declining share of voice alert

  • When does it appear: Appears if your profile doesn't have at least 10 reviews in the trailing 180-days (6-months)
  • Why does it appear: As addressed in the review recency update, SaaS changes week to week so having fresh review content helps buyers get a more accurate and current perspective on the current real time product and customer sentiment. It alerts users if a profile does not have recent relevant content so they know that things may have changed since the last reviews.
  • How you can get it removed: Make sure you're company has at least 10 reviews in the last 6-months (aka. on average all you need ~1-2 reviews/mo to make sure you have some fresh content)

2. Declining user satisfaction alert

  • When does it appear: Appears if a product's average likelihood to recommend rating from reviews in the trailing 18-months are less than 7/10
  • What does it tell users: Helps users identify if recent customer sentiment is slipping for clients of the vendor
  • How you can get it removed: Make sure your reviews in the last 18-months have an average of 7/10 likelihood to recommend rating by monitoring your customer sentiment with a customer surveying or NPS tool and by running regular review campaigns to loyal and happy customers.